Customer Service

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Selfsure Customer Service

Experience First Class Service

Help is always on hand to make sure that you choose the right products for YOUR needs!

At Selfsure you can talk to your friendly Personal Advisor who will fully assess your needs and offer free product advice. Each time you call, you get to speak to the same person who will get to know you and your circumstances.

THE SELFSURE EXPERIENCE

  • Open 8:00am–7:00pm 7 days a week
  • Friendly UK contact centre
  • You are assigned a Personal Advisor
  • We get to know you & your needs
  • Free needs assessment & advice
  • Always on hand to help you choose!
  • Eco-conscious – packaging recycled
  • Fair, ethical & professional

TOP QUALITY
PRODUCTS

  • Latest luxurious designs
  • Top quality comfortable products
  • Aids your mobility
  • Helps you gain independence
  • Helps ease your pain / heal faster
  • Improves your well-being
  • Improves your quality of life
  • Safety & peace of mind!

BEST VALUE
FOR MONEY

  • Fair price Guarantee
  • No hidden charges
  • 0% APR & low rate finance plans
  • Free needs assessments & advice
  • Delivery is included
  • Old products are removed
  • Simple returns
  • Free 12-month Warranty

Need to contact us?

Customer Services

  1. Need to contact us? – Please phone our Customer Service Team on 0800 328 2788 or e-mail is at customerservices@self-sure.co.uk
  2. Complaint – Please see below…

In the unfortunate event you wish to make a complaint please do so by either:

  1. Telephoning Customer Services on Freephone 0800 110 5873
  2. E-mailing customerservices@self-sure.co.uk
  3. In writing to (the address to the right):

Please try and be as specific as possible about your complaint and what your ideal outcome would be. SelfSure will then endeavour to solve any issues you may have had but asks you to be fair and reasonable, in that way we are confident we can make you a satisfied Customer.

If you want to understand how your complaint will be handled please ask for a copy of our Customer Complaints Policy.

CUSTOMER SERVICES ADDRESS


Customer Services
SelfSure
Unit 2 & 3 The Gallery
Concept Court
Manvers
Wath upon Dearne
S63 5BD


If you are still unhappy…

If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation and, as a member, we will participate in this process. BHTA can be contacted at: New Loom House, Suite 4.06, 101 Back Church Lane, London E11LU Tel: 020 7702 2141 Email: complaints@bhta.com.

Alternatively, you can approach Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL for mediation but participation will be at our discretion. Ombudsman Services can be contacted by email at complaints@consumer-ombudsman.org.


We’re here to help you!

Please don’t attempt to choose alone!

Let the experts help you select the right products for your individual needs

The risk of just buying online without advice is choosing a wrong sized product. Using an incorrectly sized product will undo all the potential benefits and in many cases cause you more harm than good. Stiffness, numbness, aches and pains can all be attributed to the wrong sized product.

We offer a wide variety of products for a multitude of needs. These come in many shapes, materials and sizes so it is important that the items you choose are suitable for your requirements now and in the future. We’re here and happy to help you every step of the way!

CONTACT US

Please contact us to talk to your friendly Personal Advisor and get a full assessment of your needs and choose the products that are right for you.