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Sales 0800 328 2788
5 Days a week 9am to 5pm
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Free 12 Months Warranty
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Customer Services

  1. Need to contact us? Please phone our Customer Service Team on 0800 328 2788 or e-mail is at customerservices@self-sure.co.uk.
  2. Complaint 

In the unfortunate event you wish to make a complaint please do so by either:

  1. Telephoning Customer Services on Freephone 0800 110 5873
  2. E-mailing customerservices@self-sure.co.uk
  3. In writing to:

    Customer Services
    SelfSure
    Unit 3 The Gallery
    Concept Court
    Manvers
    Wath upon Dearne
    S63 5BD

Please try and be as specific as possible about your complaint and what your ideal outcome would be. SelfSure will then endeavour to solve any issues you may have had but asks you to be fair and reasonable, in that way we are confident we can make you a satisfied Customer.

If you want to understand how your complaint will be handled please ask for a copy of our Customer Complaints Policy.

If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation and, as a member, we will participate in this process. BHTA can be contacted at:  New Loom House, Suite 4.06, 101 Back Church Lane, London E11LU Tel: 020 7702 2141  Email: complaints@bhta.com.

Alternatively, you can approach Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL for mediation but participation will be at our discretion. Ombudsman Services can be contacted by email at complaints@consumer-ombudsman.org.

Team Team